“OP” error code show on display
The container is not properly installed.
1. Check if the stirrer blade is properly attached
2. Slide the container over the stirrer blade and evaporator
3. Push the lock handle to the lock position to lock the container in place


Stirrer blade makes rubbing noise.
1. The drink/liquid added is of low sugar (less than 5%) or the thickness is set too high. Add drink/liquid of higher sugar content or adjust the thickness.
2. Stirrer blade is not properly installed. Check and properly install the stirrer blade in place.
3. Deformed stirrer blade. Contact our Customer Support for replacement.


Unit does not start or stops working suddenly
Make sure that the unit is connected to a powered electrical outlet.
Make sure that all parts are properly installed with enough drink/liquid in the container.

Low-sugar alert is triggered. When the liquid added is of low sugar (<5%), the stirrer blade will make continuous rubbing noise. Each time the unit makes rubbing noise, it will stop cooling and restart automatically.

The unit will turn off after restarting for 6 times. Motor stall protection is triggered. The unit stops working automatically when overloaded. Unplug and allow the unit to cool for about 15min. Check and remove any ingredients jamming the stirrer blade.

Plug in again and turn on.
Compressor protection is triggered. The unit stops working automatically when frequently powered on. Unplug and allow at least 5min between each power on.


What should I do if the slush melts after it is made?
1. First, please keep the machine powered on and running until all the slush is distributed.
2. In order to keep the slush in good condition, you can increase the thickness and keep the machine running after making it.


What should I do if the slush doesn't take shape and remains watery?
1. Please note that the added liquid sugar content must be greater than 5% (no sugar substitutes can be used). If you are using alcoholic beverages, please note that the alcohol content must be between 2.8% and 16%.
2. Please adjust the thickness to the maximum and keep it running at the maximum thickness until all the slush is distributed.
3. You can try to switch to the preset mode of cocktail or wine. The temperature in these two modes is the lowest.
4. You can try to make several types of drinks, such as juice, soda water, cola, coffee, cocktails, etc.
5. If you still cannot make slush after trying the above methods, please contact our customer support: support@inovivalife.com And we will give you the best solution.

The ice maker does not work or stops making ice suddenly
Keep a 15cm/6-inch clearance on all sides of the ice maker for proper ventilation.
Use water with a temperature between 40°F (5°C) and 82°F (28°C).
Operate in an environment between 50°F (10°C) and 90°F (32°C).
Contact support@inovivalife.com for help.

Noise during ice making
Ice-making assembly is frozen. Turn off the machine for 45 to 60 minutes for ice to melt. Then follow the steps of “Descaling” on page 10.
Remove any other objects in contact with the ice maker.
Contact support@inovivalife.com for help.

Ice making cycle is normal but no ice is being formed
Ice-making capacity goes down as ambient temperatures rise, and it will be severely reduced at temperatures over 90°F.
A restricted drain or standing water in the water tank. Check the drainpipe for kinks.

Ice cubes easily melted
The ice basket is not refrigerated, and the ice cubes will melt if not used promptly.
Please use the ice cubes immediately or store them in the freezer once made to prevent melting.

The ice maker does not work or stops making ice suddenly
Check if ON/Standby lights up. ON/Standby stays solid during the ice-making cycle.
Check if the tank is lacking water. Fill with water and place the ice bin back within 5 minutes; the ice-making cycle will restart automatically.
The ice maker will stop making ice if the ice bin has been pulled out for more than 5 minutes. Once pulled out, remember to place it back within 5 minutes to continue the ice-making cycle.
Hold for 3 seconds to carry out a self-cleaning cycle.
Disassemble the filter at the bottom of the tank. Check and clean when necessary.
Suggested ambient temperature: 50–90°F. Suggested water temperature: 40–82°F.

Ice making cycle is normal but no ice is being formed
Ice-making capacity goes down as environmental temperatures increase and will be severely reduced at temperatures over 90°F.
A restricted drain or standing water in the water tank. Check the drainpipe for kinks.

Noise during ice making
Ensure the ice maker is placed upright on a flat, level surface with at least 6 inches of clearance on the sides and back.
Check if any foreign objects block the fan at the back.
Carry out a self-cleaning cycle to remove any frozen parts.
During a freezing cycle, it is normal to hear the ice scraping, the fan moving air, and the water pump circulating water.

Ice cubes easily melted
The ice bin is not refrigerated, and the ice cubes will melt if not used. Please use the ice cubes immediately or store them in the freezer to avoid melting.

Water leaks
Check if the hose is fully inserted into the water inlet until the end is reached.
Unplug the hose and check if the inserted end is intact and flat. Cut for a new flat end when necessary.
Wrap the connection part with PTFE thread seal tape for a tight connection.
Place the side tank on the same level surface as the ice maker. Do not elevate the side tank, or the ice maker may overflow.

Why is the rotation speed of the machine so slow?
This slow juicer is an upgraded version of traditional juicers. Its working principle is to extract juice through low-speed rotation, squeezing, and grinding. The relatively slow rotation speed, on the one hand, can reduce the oxidation of the juice, preserving the nutrients and fresh taste of the juice to the greatest extent. On the other hand, it ensures that the fruits are squeezed thoroughly, effectively increasing the juice yield of the fruits.

What is the function of the reverse function on the machine?
During the juicing process, if fruits get stuck in the machine, or if there is still some fruit residue remaining inside the machine after juicing, it is recommended that you use the reverse function at this time. This function can help easily resolve the issue of fruits getting stuck and is also beneficial for cleaning the fruit residue left in the machine, making the subsequent cleaning work more convenient.

Why is it not recommended to use this machine to juice acidic fruits such as lemons?
For fruits with strong acidity like lemons, their juice will corrode the components of the machine. Continuously using the machine to extract the juice of such acidic fruits for a long time will seriously affect the service life of the machine. Therefore, it is not advisable to use this machine to juice lemons and other acidic fruits.

Is the machine suitable for cleaning in a dishwasher?
Yes, it is. The design of this machine takes into full consideration the convenience of users' daily cleaning, and it can be directly placed in a dishwasher for cleaning.

Why can't the machine start when the lid is not closed?
Out of safety considerations, the machine is programmed to only start when the lid is completely closed. Meanwhile, the lid can only be opened when the machine is in a paused state. This design aims to comprehensively ensure the personal safety of users during the operation process, avoiding potential risks caused by accidental opening.

Can green leafy vegetables be juiced with this machine?
Green leafy vegetables can be used for juicing. However, to achieve a better juicing effect, we recommend giving priority to vegetables with a relatively high juice content, such as celery. In comparison, the juice content of some other green leafy vegetables is relatively low.

Why is the rotation speed of the machine relatively slow?
The slow juicer is an upgraded iteration of traditional juicers. Its working principle is to extract juice through low-speed rotation, squeezing, and grinding. This relatively slow rotation speed can, on the one hand, effectively reduce the oxidation of the juice, preserving the nutrients and fresh taste of the juice to the greatest extent. On the other hand, it ensures that the fruits are squeezed thoroughly, significantly increasing the juice yield of the fruits.

What is the function of the reverse button on the machine?
During the juicing process, if fruits get stuck in the machine, or if there is still some fruit residue remaining inside the machine after juicing, it is recommended that you activate the reverse function at this time. This function can help easily resolve the issue of fruits getting stuck and is also convenient for cleaning the fruit residue left in the machine, making the subsequent cleaning work more convenient.

Why is it not recommended to use this machine to extract the juice of acidic fruits such as lemons?
For fruits with strong acidity like lemons, their juice will corrode the components of the machine. Continuously using this machine to extract the juice of such acidic fruits for a long time will seriously affect the service life of the machine. Therefore, it is not advisable to use this machine to extract the juice of lemons and other acidic fruits.

Can this machine be cleaned in a dishwasher?
Yes, it can. The machine is designed with full consideration for the convenience of users' daily cleaning and can be directly placed in a dishwasher for cleaning.

What does the safety lock symbol on the machine represent?
Out of safety considerations, the machine is designed to start only when the feed bucket is locked, and the lock can only be released when the machine is in a paused state. This design aims to comprehensively ensure the personal safety of users during the operation process, avoiding potential risks caused by accidental opening.

Can the juice of green leafy vegetables be extracted using this machine?
Yes, the juice of green leafy vegetables can be extracted using this machine. However, to achieve a better juicing effect, it is recommended to give priority to vegetables with a relatively high juice content, such as celery. In comparison, the juice content of some other green leafy vegetables is relatively low.