Privacy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.inovivalife.com (the “Site”).
Inoviva is committed to keeping our customers informed about how we use the information we gather from you through the use of each of our websites (collectively, the “Websites“) and by email, on our social media pages, our products. We may change or add to this privacy policy, so we encourage you to review it periodically.
This Privacy Policy aims to inform you about how we collect, use, disclose and store information about you when you:
-access or use any of our websites, including product order transactions, downloading materials including product manuals and FAQs,
-use any of our products or services in any manner,
-participate in a research survey or testing,
-sign up to receive marketing communications or offers,
-register your products with us.
How do we get information?
We collect personal information directly from you. Some of the personal information we process is provided directly by you for one of the following reasons:
-You browse our websites
-You have purchased a product directly from us
-You want to register your product or warranty
-You have contacted us for advice as you are interested in purchasing one of our products
-You have registered your product with us
-You subscribe to our marketing and product communications, offers, competitions and/or product tips
-You participate in a product review, research, or testing
-You have contacted us to request customer support and / or technical assistance
We collect personal information from your devices. We use tracking tools like browser cookies, pixels, and web beacons to automatically collect information about you. To learn more about these tools and your choices, click here to read our Ad and Cookie Notice.
We receive information about you from other sources. Other parties may give us personal information about you. For example, we receive personal information from vendors we hire to work on our behalf. These other parties may also include business and marketing partners and social media platforms that give us information they have collected either directly or indirectly from you. We may also process information provided by third parties who have obtained your consent to share your data.
We combine information. We may combine information that we have collected offline with information we collect online. Or we may combine information we get from another party with information we already have. We may also aggregate your information with other consumers’ information to understand preferences and trends over time.
What personal information do we collect?
Websites or Services:
By “personal information“, we mean any information about an individual from which that person can be identified. We collect personal information about you in several different ways depending upon the services you use and information you choose to provide. We collect your information in the following ways:
-When you visit our website, we or companies acting on our behalf may collect technical data about your equipment, browsing actions and patterns. This may include your internet protocol (IP address), login data, browser type and version, time zone setting and country location, browser plug-in types, operating system and platform. We may automatically collect your precise location when you access our apps or our websites. We also collect information about your general location, using your zip code or postcode and internet protocol (IP) address. We collect this data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites that employ our cookies. Please see our Ad and Cookie Notice for further details.
-If you place an order with us, we will collect your name, address, telephone number, email address and payment information.
-If you simply subscribe to our marketing product communications, offers, competitions and/or product tips without purchasing a product, we will only collect your email address and phone number based on your choice. We may use your email address for additional advertising purposes with our partners.
-If you contact our customer service contact center, your call, email, or chat may be recorded /stored for quality and training purposes.
-If you provide feedback via our post contact survey, your results will be stored to help improve our services.
-If you want to assist us by providing invaluable feedback on new and innovative products by participating in our Consumer Insights or Product Review program, we will collect your name and contact information. As part of these activities, we may also collect personal information that includes your gender, age range, geographical location, size of your household, whether you have pets or children and use social media. Whilst this information on its own may not directly identify you, it could do so when pieced together.
-If you interact with us on social media, what you post on Facebook, LinkedIn, Instagram and Twitter, sometimes includes data that has been put online and is publicly available. We aim to anonymize data collected through these platforms, but it is not always possible and therefore we may collect your personal information. These online and social media sites are governed by the privacy policy of the company providing the feature, not by our Privacy Policy.
-You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared (see the section below ‘Links to third party websites’).
-Using the other pieces of personal information collected about you, we may draw inferences about you, reflecting what we believe to be your preferences, characteristics.
How do we use Cookies?
For more information about how we use cookies and your choices, read our Ad and Cookie Notice, available here.
How do we use the information?
We will use your personal information in accordance with the applicable law. For example, we may use your personal information:
--To perform a contract when you purchase goods from us. This includes:
Creating a Customer Order Record
Facilitating Financial Fraud checks
Arranging for delivery or collection of your goods
Registering and honoring your warranty
Facilitation of a Payment Plan
To respond to your request for support
--Where it is necessary for our legitimate interests (or those of a service provider). This includes:
Monitoring performance of our website
Analyzing behavior patterns of visitors to our website
Facilitation of recovering bad debt
As part of our effort to keep our website secure
Investigate and prevent fraudulent activities, unauthorized access to the website and services, and other illegal activities
Inviting you to provide feedback, take a survey or write a product review following a purchase of goods
Reviewing social media sites to see what our consumers are saying about us
--Where our products may collect information. This includes:
-Collecting and analyzing statistics and usage data, performing aggregate data analyses
-Diagnosing and fixing technology problems, enhancing device performance, improving user experience
-Developing new products
-Providing maintenance notices to customers
-Providing personalized communications, including marketing and promotional messages.
--Where you provide consent. This includes:
Subscription to our marketing and product communications, offers, competitions and/or product tips
Participation in Consumer Insights or Product Review.
--Where we need to comply with a legal or regulatory obligation. This includes:
Where you provide consent. This includes:
Subscription to our marketing and product communications, offers, competitions and/or product tips
Participation in Consumer Insights or Product Review. This includes:
Recording details of your requests regarding your personal information received
Notifying you of changes to our Privacy Policy or Terms and Conditions
Ensuring the personal information we hold about you is up to date and accurate
We may also anonymize, aggregate, or otherwise strip any personal information or other information we collect of all personally identifying characteristics and may use or share that aggregated, anonymized data with third parties for any purpose we deem appropriate.
How do we share and disclose information?
We may share and disclose information (including Personal Information) as outlined below:
When it is necessary within the Inoviva Group for operational reasons such as manufacturing, logistic or IT infrastructure.
We share your personal information with our carefully selected service providers who facilitate services to you on our behalf to fulfil our contractual obligations, or who otherwise assist us in carrying out the purposes we describe in this privacy policy. We have contracts in place with these providers that stipulate they cannot do anything with your personal information without instruction from us and fulfil their service via secure methods.
Our service providers include:
-Logistics and Transport providers who pack, ship, deliver and collect products to and from your delivery/home address
-Consumer Contact Centre who provide support to our consumers regarding our products and services
-Payment Service Providers
-IT Service Providers who host and manage our systems, applications, and data storage
-Digital Marketing providers who invite you to share a review of our products or services after a purchase
-Debt collection agency should you breach the terms of your payment agreement
-We share data with companies that help us with our marketing and analytics efforts, including social media platforms, advertising networks, and ad tech companies. For example, we share information with Google Analytics to provide insights on how we can improve the performance of our website and your consumer experience. We may share email addresses or other contact information with social media platforms and partners so they can serve our advertising on their platform. Personal information received by these companies may also be subject to their privacy policies. More information on sharing through tracking tools and your choices are described in our Ad and Cookie Notice, available here.
-We will share your personal information if required to do so by law enforcement authorities or regulatory bodies that have asserted a lawful right to access such information, to our legal counsel, or as necessary to protect our property, interests, and rights.
For further information regarding how we share your personal information, please email support@inovivalife.com
For how long do we retain your information?
We will only keep personal information for as long as is necessary for the purposes we have collected it and described in this Policy, and as required by law, such as:
-For the duration that you have an account with us
-Until you update your preferences or opt-out of receiving marketing communications (eNewsletters, competitions and/or product tips) for which you previously provided consent
-For the time where you have purchased a product from us to facilitate your warranty and our obligations
Security of your personal information
We always do our best to keep your personal information safe. To achieve this, we take reasonable physical, technical and organizational steps to help prevent the loss, misuse, unauthorized access or alteration of your personal information.
We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
The information you submit via our website is encrypted and we store all electronic personal information on servers to the security standards appropriate to the risk.
Whilst we can take precautions to protect your personal information, it is important that you keep your passwords, account details and other user information secure and confidential. Even though we have taken steps to help protect the personal information in our control, you should know that we cannot fully eliminate security risks associated with personal information. No security measures can provide absolute protection. We cannot promise or warrant the security of any information you provide to us.
We have procedures in place to deal with suspected data security breaches. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We will NEVER contact you and ask you to provide us with your password. Nor will we require it if you contact our customer services team by telephone, email or live chat. If someone asks you for this do NOT give them your password and please let us know this has happened.
Analytics
On some of our websites, we also may utilize third-party web and mobile application analytics services (such as Google Analytics and Adobe Analytics), to better understand your use of the Website and Services. These providers collect information such as how often users visit the Websites, what pages they visit and what other sites they used prior to visiting, and use the data collected to track and examine the use of the Websites, to prepare reports on its activities and share them with other services. They may use the data collected on the Websites to contextualize and personalize the ads of its own advertising network. Their ability to use and share information collected about your visits to the Websites is restricted by their terms of use and Privacy Policy.
Google:
Google Analytics Terms of Use and the Google Privacy Policy.
Google offers an opt-out mechanism for the web available here.
How Can I Exercise My Rights?
You (our customers and users) may access, correct, delete, and/or update your information by directly accessing any accounts or profiles that you have created with us.
Where required by applicable law, you may have the right to: request access to information that we hold about you; request corrections or updates to your personal information; or, in some cases, ask us to delete your personal information to the extent that we are not required to retain it by law.
If you have previously given consent to be contacted by us and no longer wish to be, please email us at support@inovivalife.com requesting that we remove you from our list of consumers who receive correspondence from the Website. Even if you opt-out of sharing your mailing address and general shopping activity, we may still communicate with you using the contact information we have on file regarding your use of the Websites, the status of your orders or your account, or for similar transactional or administrative reasons.
Links to Third Party Websites
The Websites, from time to time, contain links to and from third party websites of our partner networks, advertisers, partner merchants, retailers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies. We do not have control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal information. Additionally, our websites may include social media features such as Facebook, Twitter, YouTube, Instagram, and Pinterest buttons (such as “Like,” “Tweet” or “Pin”). Your interactions with these features are governed by the privacy policy of the company providing the feature, not by our Privacy Policy. We do not endorse any of these Linked Sites, the services or products described or offered on such Linked Sites, or any of the content contained on the Linked Sites. We encourage you to seek out and read the privacy policy of each Linked Site that you visit to understand how the information that is collected about you is used and protected.
Contact Us
You can contact us by email, and online via our web.
Changes to the Privacy Notice
We’re constantly trying to improve our Websites and Services. We will alert you to material changes by, for example, placing a notice on our Websites or by sending you an email (if you have registered your e-mail details with us) when we are required to do so by applicable law. You can see when this Privacy Policy was last updated by checking the date at the top of this page. You are responsible for periodically reviewing this Privacy Policy.
